As a small business owner, you already know many of the challenges before you, especially when you are competing with much larger, “big box” competitors. You face those issues every day, keeping a hand in every single role in your company.
But when you start to really grow your business, there are only two viable solutions. You need them both.
One, have an excellent product that you wholeheartedly believe in.
Two, be the best at providing uncompromised and vastly superior customer service.
When it comes to superior customer service, your challenge then becomes: how to be all things to all people. You need a dedicated service team because your customers require answers quickly and easily. For you, this means making appropriate technology investments that make running your business easier, and the IT team to keep the flow of daily work life running smoothly. This can be quite costly in terms of time, money, and commitment.
Quite the conundrum for the small business owner.
Contact Centers Are Your Solution
That is where Applied Utility Auditors come in with your contact centers (CCaaS – Contact Center as a Service) as a solution.
Your customers need a platform to access and answer their basic account questions, create support tickets, submit suggestions, and register complaints.
How Contact Centers Help Your Business Grow
Providing your interested consumers with the services they need in an easy to access manner is a vital step toward maintaining their ongoing loyalty. Not to overlook the fact that from a sales perspective, call centers can offer you the opportunity to nurture potential shoppers into buying customers and believers for your business.
Luckily, the technological advances in this realm have completely reinvented the contact center—both in appearance and cost.
Unlike the old days of old school call centers meaning a physical building with people taking calls routed to it, contact centers (CCaaS – Contact Center as a Service) allows for so much more than just a voice on the phone. Now you can have a myriad of other digital options available to you, such as live chat and SMS text messaging, allowing you to reach customers wherever they are.
The great news is that a cloud-based call center solution (CCaaS), as offered from Applied Utility Auditors, means you can meet and complete basic communication requirements such as transfer calls interdepartmentally or have an orderly queue for those customers needing live assistance. The even better news is that you no longer need rows of people and equipment to make any of this a reality.