Law Firm Moves to the Cloud with VoIP, Saves Over $300,000 a Year

<p>An international law firm with thousands of employees was using a hodge-podge of communications solutions to serve 60+ locations around the globe. Each location had a different system and frequent outages left the firm struggling to recover — sometimes once or twice a day somewhere in the world.</p><h2>The Problem: Reliability</h2><p>This was a major impediment to client relations and the handling of time-sensitive issues. The firm's CIO recognized that the number one problem was the reliability of the communications and contact center. For a law firm to be losing calls, that is a really big problem. Not only did external communications suffer, internal collaboration became impaired as well — people tended to be a lot more siloed.</p><h2>The Solution: Unified Cloud Communications</h2><p>The firm underwent a vigorous process to replace their disparate systems with an integrated IP phone and contact center solution. They ultimately chose to deploy a unified cloud solution running on the world's largest, most stable, and scalable communications platform, and provided the firm with multiple cloud computing options as well.</p><p>The firm deployed the unified phone and contact center across 60 locations including London, Berlin, Toronto, Paris, Mexico City, and St. Thomas and saw immediate improvements.</p><h2>Immediate Results</h2><p><strong>Financial Savings:</strong> In addition to gaining a world-class IP phone system, unified communications and collaboration tool, and contact center, the firm saved over $300,000 annually.</p><p><strong>Stability:</strong> Since switching, the firm went from experiencing daily system outages to none at all. They can now forward calls from the main number to another location if there's a disaster or business continuity issue.</p><p><strong>Mobile Access:</strong> Attorneys can receive office calls out of pocket, anytime, thanks to the unified communications mobile application.</p><p><strong>More Collaboration:</strong> Internal connectivity between locations has become easier and reliable. The firm is able to do a better job collaborating and feels more connected as one organization.</p><p>Applied Utility Auditors helps businesses of all sizes find the right cloud communications solution. Call us at (888) 208-0020.</p>